If you're experiencing
financial difficulty

We're here to help you find the support you need,
whatever that may be.

If you need extra help

We know that life can be unpredictable and many people experience financial difficulty at some point.

At Abound, we're committed to the highest standards of responsible and affordable lending but, at the same time, realise that 'stuff happens' that can affect your ability to make your repayments.

Here, we explain what to do if you’re experiencing financial difficulty or are worried about your financial circumstances, what help you can expect from us, what free help resources are available to you and who you can contact for debt advice.

Don't wait to miss a payment

If you can, it’s best to get in touch with us before missing a payment so we can help you understand your options.

If you do miss a payment you may be charged a Late Payment fee and we’ll need to inform the credit reference agencies.

What you can expect from us

We’re here to help. We’ll work with you to help you work through any financial difficulties you might be facing.

First we’ll need to understand whether you’re experiencing a short-term issue, or something longer term, or if we need to wait to find out. We'll need to gauge how serious a problem it is. We’ll help you do this by analysing your bank account data using Open Banking.

This will let us put together some options to help you manage your way through.

What to do

You can call us or send us an email. You don't need to spell out the details – we’ll call you back and discuss the challenges you may be facing.

We’ll then check your affordability and present the options so that you can decide what’s best for you. Using a standard payment holiday or reducing your monthly payments might not be the best way of dealing with the problem. It's best if you contact us directly so we can work together to make a tailored plan that takes into account your personal circumstances.

We might also get in touch with you first if we think you may be in financial difficulty, if there is a low balance in your account, or if you miss a payment. But we’re likely to notice a problem later than you will so please get in touch with us first. If we get in touch with you first, please don’t be alarmed or think we’re chasing you - we’re just trying to help before things get out of hand.

Signs of financial difficulty

Here are some of the signs of financial difficulty to help you decide when you should get in touch with us directly.


Maybe you're unable work for a while through illness or a change in employment, or a source of income has dried up, or your expenses have increased unavoidably e.g. if you have started to care for someone, or if a relationship has ended, or you're facing a sudden and unexpected spike in expenses.

Worried you're going to miss a repayment

You may have missed one or more monthly payments on your loan because you're unable to pay it.

Too much debt

Looking ahead you think, or perhaps know, that you're going to be unable to make a monthly payment.

Already in arrears with another lender

You might find that it is difficult to keep up your essential expenses.
You may find you're spending more on gambling to the extent that it has become a problem and is losing you money.
You might have borrowed from other lenders and are worried that you won't be able to pay it all back.

Credit card bills are rising

If you're up-to-date with your Abound loan but behind on payments with another lender, then this should be taken as a sign of financial difficulty.

Debt management plan

You find that your credit card balances are rising and you're only able to make minimum payments.

Finding it difficult to make ends meet

You're discussing a debt management plan with a financial adviser.

Missed monthly repayments

Missed monthly repayments

Where to get free
independent advice

We can't offer financial advice. But there are free money advice organisations that can help. These organisations can help you assess your financial situation, tell you what options are available to you and advise you on the best route forward – we encourage you to make use of their services.