We view complaints as a valuable source of customer feedback and an opportunity to identify how we can improve our service. We treat them seriously and investigate all complaints thoroughly and ensure they are fully addressed. We endeavour to provide you with an excellent customer service. However, we acknowledge that, at times, we may fail to meet your expectations. Should you be dissatisfied with our service, you can raise a complaint here
. The quickest way to get in touch is by using our online form.
Alternatively, you can use any of the methods below:
If you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service ('FOS'). The FOS is an independent body established to settle disputes between UK-based financial companies and consumers free of charge. You can refer your complaint to the FOS on any of the below contact details:
For the Financial Ombudsman to consider the complaint, it must be referred to them within 6 months of receiving our summary resolution communication or our final response. Information regarding the service can be found on the Financial Ombudsman website: https://www.financial-ombudsman.org.uk/publications/ordering-leaflet/leaflet