Super Credit – Borrower Protection Programme Terms and Conditions

Version 1.0 | 2026-07-17

1. What is the Borrower Protection Programme?
   1. Your Super Credit running account credit (your Credit Account) is offered in conjunction with a payment account provided by Modulr FS Limited. Each time you make a transaction, you authorise Modulr (acting on your instructions) to initiate a drawdown from Credit Account for an amount equal to that transaction. Modulr will process and settle transactions with the merchant using your Wallet in accordance with the Modulr T&Cs.
   2. This means that you do not have rights under section 75 of the Consumer Credit Act 1974 to bring a claim against Abound (we, us, our) if you have a dispute with a merchant about goods or services purchased using your Credit Account. Instead, we offer a free borrower protection programme (the Borrower Protection Programme) to eligible customers who have been unable to resolve a dispute directly with the relevant merchant.
   3. The Borrower Protection Programme is intended to help in certain purchase dispute situations where you used your Credit Account to pay for goods or services and have been unable to resolve the issue directly with the merchant.
   4. It only applies to eligible purchases made using your Credit Account through the Super checkout at merchants within the network maintained by Super Payments Ltd (Super Payments). It does not apply to money transfers or any other transactions made through your Credit Account.
   5. The Borrower Protection Programme is not an insurance policy, or a product / service warranty. There is no guarantee that you will receive a refund and we will assess any claim under it in line with these terms.
   6. We reserve the right to withdraw the Borrower Protection Programme to new claims at any time on reasonable notice.
2. What types of claims are covered?
   1. To be eligible for the Borrower Protection Programme, the following conditions must all be met:
      1. the item or service purchase must have been made using your Credit Account through the Super checkout at an eligible merchant within the Super Payments network;
      2. the transaction was for at least £100 but not more than £30,000;
      3. the transaction must not be an excluded transaction (see section 3 below);
      4. you consider that your contract with the merchant, or your statutory rights under the Consumer Rights Act 2015 have been breached, for example because the item or service is:
         1. defective;
         2. materially not as described;
         3. only partially supplied; and/or
         4. failed to arrive; and
      5. you must have notified us of the claim within three (3) months of the date of the relevant transaction.
   2. If you experience an issue with goods or services purchased using your Credit Account, you must first make reasonable efforts to resolve the matter directly with the merchant. If you are able to make a claim under an insurance policy or warranty, you must pursue that option first. We may ask you for evidence that you have done so before we allow you to submit a claim to us.
   3. If you are unable to resolve the issue with the merchant or through the insurance policy or warranty (if applicable), you can make a claim under the Borrower Protection Programme by contacting us as soon as possible and, in any event, within the claim notification period set out in paragraph 2.1 above.
3. Are there any transactions which are excluded?
   1. The Borrower Protection Programme does not apply to:
      1. money transfers;
      2. purchases made by or on behalf of someone else;
      3. purchases made for business or commercial use;
      4. purchases of dentistry and any related services or products;
      5. purchases of travel and any related services or products; and
      6. cash withdrawals or cash-like transactions, including but not limited to the purchase of gift cards, store cards, or prepaid cards.
   2. We may also refuse a claim, reverse a refund, or withdraw access to the Borrower Protection Programme if we reasonably believe:
      1. the claim is fraudulent;
      2. you have provided false, incomplete, or misleading information;
      3. you deliberately caused or contributed to the loss; or
      4. you are attempting to obtain double recovery.
4. How do I raise a claim?
   1. You can contact us to raise a claim by:
      1. emailing us at supercredit@getabound.com; or
      2. writing to us at: Abound, 3rd Floor 86-90 Paul Street, London EC2A 4NE.
   2. When contacting us, please provide:
      1. your full name and the email address linked to your Credit Account;
      2. details of the relevant transaction;
      3. a description of the issue;
      4. details of the steps you have taken with the merchant; and
      5. any supporting documents or evidence.
   3. You must provide us with any evidence or information we may reasonably require to process your claim, otherwise we may be unable to progress or approve your claim. We may ask you to provide:
      1. order confirmation;
      2. proof of payment;
      3. correspondence with the merchant;
      4. delivery information;
      5. photographs or other evidence showing the issue;
      6. proof of return, cancellation, or attempted cancellation; and
      7. any other information we reasonably need to assess your claim.
   4. You must respond to any requests we make for further documentation or information in a timely manner.
5. How do you deal with claims?
   1. When you submit a claim under the Borrower Protection Programme, we may:
      1. review the information and evidence you provide;
      2. ask for further information or evidence from you;
      3. investigate the claim;
      4. wait until the outcome of any other recovery process is known before deciding whether to provide a refund under the Borrower Protection Programme;
      5. provide a temporary credit before the outcome of any recovery process is known; or
      6. decline the claim where it does not meet these terms.
   2. During the claim process, you may be required to return the item to us or send it to an approved service provider for repair.
   3. We will make a final decision, in our sole discretion, based on the eligibility requirements set out above, any additional information provided during the claim process, or any other information we deem relevant and appropriate under the circumstances. Our determination is final.
   4. Any refund or credit we provide before the final outcome of a recovery process is known will be treated as a temporary credit unless we tell you otherwise.
6. Are there any refund limits?
   1. Any refund under the Borrower Protection Programme:
      1. will not exceed the amount of the original transaction, or the relevant part of it;
      2. where applicable, may include the original shipping costs you paid in connection with the purchase;
      3. will not include any reimbursement for shipping costs you may incur in returning an item for refund or repair;
      4. will not include any indirect, consequential, or non-financial loss;
      5. will not include any amount already refunded or credited to you by the merchant or another third party; and
      6. is subject to a maximum of £30,000.
7. What happens if I make a successful claim and then recover the loss separately?
   1. You are not entitled to recover the same loss more than once.
   2. If you receive a refund, replacement, compensation, insurance payment, or any other recovery from the merchant, your insurer, or any other third party in relation to a transaction for which we have already refunded you under the Borrower Protection Programme, you must repay to us the amount of any over-recovery on request.
8. What about any other legal rights that I have?
   1. Nothing in these terms removes or limits any rights you may have under law.
   2. Although you do not have rights under section 75 of the Consumer Credit Act 1974 in respect of your Credit Account, the Borrower Protection Programme is provided as a free contractual benefit to help you where goods or services purchased using your Credit Account are unsatisfactory, not supplied, only partially supplied, or do not match the description given by the relevant merchant.
   3. The Borrower Protection Programme does not create section 75 rights or any equivalent statutory protection, and any claim under this programme will be assessed only in accordance with these terms.
9. Can you make changes to the Borrower Protection Programme?
   1. We reserve the right to withdraw the programme to new claims at any time on reasonable notice.
   2. We may otherwise change, suspend, or withdraw the Borrower Protection Programme from time to time. If we do so, we will give you notice where required by law or where we reasonably consider it appropriate.
   3. Any claim relating to a transaction made before the effective date of the relevant change or withdrawal will be handled under the version of these terms that applied at the time of the transaction, unless we tell you otherwise.